The leading Field Service Management platform

Work Order System

New contracts or orders in the field

New cases and mobile work orders such as service request, additional orders on an installation or customer can be registered in the field both online and offline. Update of the database is done automatically during synchronization.

Features
  • Update revenues and costs of time consumption and parts usage for a case
  • Manage fixed-price jobs
  • Connect to an article register containing hundreds of thousands of articles
  • Article types
  • Integration to external article registers
  • Classifying articles
  • Edit individual cost entries for individual pricing

 


 


Cases

Simple case handling! Receive, add new or update existing cases, whether you're working on a PC, mobile or tablet PC, and regardless of network connection. If a job, an order or an error report requires action from several different resources, you can easily divide the case on the different resources at different times with maintained overview of the case and work orders included. Because the case status is based on the sum of the status of all subtasks you have continuous control of the status of the case.

Features
  • Simple view of the latest cases received
  • Book jobs and send out mobile work orders
  • Create recurring work orders
  • Move jobs between the resources
  • Report time consumption continuously
  • Breakdown  of jobs on multiple resources
  • Configurable case numbers
  • Status management on mobile work order
  • Status notification to customers
  • Customizable print outs of orders, work orders, invoicing
  • Case handling and registration regardless of functional network connection
  • Customizable fields
  • Easy to control what information the customer sees
  • Overview of income and expenditure

 


 


Work Order

RemoteX Applications offers complete support of case handling and mobile work orders, regardless of whether the matter requires a single operation or several sub operations. A case may consist of one or more work orders. If a case requires action from multiple field workers at different times, you can easily allocate sub-tasks in individual work orders. Each work order in the case consists of the assignment, performer and time of execution. In the case you have a complete overview of all work orders and get a total picture of resource utilization.

Features
  • Easy to book new contracts, orders, projects
  • Create recurring tasks
  • In field error reporting
  • Configurable case number
  • Cost control of the case
  • Breakdown of tasks on multiple resources
  • Customizable fields
  • Overview of revenues and margins
  • Running time reporting
  • Automatic status calculation
  • Status notification to customers
  • Customizable printing outs of orders
  • Work Order Print out
  • Basis for invoicing
  • User friendly view of the received cases
  • Case registration regardless of functional network connection
  • Choose what information the customer sees

 

 


Attesting billing and invoicing

RemoteX Applications offers comprehensive support for the billing process. You get a consolidated view of all cost entries (or orders and order lines) and can quickly and easily create and attest the invoice basis of one or more registered cost entries. If you choose to integrate RemoteX Applications with your accounting system you can with a few keystrokes automatically transmit attested billing information (orders and order lines) to the accounting system without manual paper handling.

Features
  • Possible to specify the status of all cost entries
  • Easy collective invoice
  • Attest one or more costs entries simultaneously
  • Notification of attest
  • Customize basis for invoicing
  • Customize status levels at the status changes
  • Ability to store external information such as order number
  • Easy to identify the costs and cases with specific status using quick search

About RemoteX
RemoteX is a reliable, flexible and user friendly business tool that is sure to enhance the productivity - and therefore the profitability - of your service operations.
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Contact us
Phone: +46 8 559 235 30
E-mail: info@remotex.se
Fax: +46 8 640 22 75

Adres:
RemoteX Technologies
Hästholmsvägen 28
SE-131 30 NACKA
SWEDEN
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